Frequently asked questions

Frequently Asked Questions

How can I be sure that the product I am interested in is authentic?

At Kollectibles, we work exclusively with trusted certifiers such as Beckett, PSA, JSA and Schwartz to guarantee the authenticity of our products.

We also provide a Certificate of Authenticity with each product purchased, so our customers can verify the authenticity of their product by entering the serial number on the corresponding certifier's website.

We believe in transparency and trust in our business, and we pride ourselves on providing our customers with quality products with a guarantee of authenticity. To verify your product, you can click on the certifier corresponding to your product.

How do I know that the certificate corresponds to my product?

​Every sports collectible item we sell comes with its certificate of authenticity, but that's not all! When our certifiers verify the authenticity of an item, they place a non-removable sticker on it, bearing the same number as the certificate. Without this sticker, the certification loses all its value. Although some certifiers do not systematically provide a certification card with the item, a hologram on the jersey is present, with a QR code which will redirect you to the certifier's website to obtain proof of certification.

I don't understand my certificate of authenticity, can you explain to me?

​Certificates may vary depending on their origin and type of product, but the information they contain is the same. You can easily identify the certifier by their name written at the top of the certificate as well as their unique certification number which will correspond to your product. Some certifiers, such as JSA, will give you instructions on how to access your product tracking on their database.

How can I get a specific product?

​To order a personalized or tailor-made product, simply contact us via the contact form available on our website. We process all requests within 24 hours, 7 days a week. We will be happy to discuss your project with you and find a solution tailored to your needs. You can fill out the form at the bottom of the page

How long will it take for me to be delivered?

​Most of our packages ship within 24 hours (unless otherwise stated), which means you will typically receive your order within 48-72 hours. We work with trusted carriers to ensure fast and efficient delivery of our products. However, please note that delivery delays may sometimes occur due to unforeseen circumstances such as weather conditions or carrier issues. If you have any concerns about the delivery of your order, please do not hesitate to contact us and we will do our best to resolve any issues promptly.

How to get a gift card and how long is it valid?

You can obtain a gift card online by visiting our website and accessing the page dedicated to gift cards. You can then choose the amount of your choice and add it to your basket. The gift card is valid for a period of one year from the date of purchase, giving you plenty of time to choose from our wide selection of collectible products. You can access it by clicking here

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